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    lo sentimos las operaciones de paquete amigo solo aplica para usuarios en el esquema amigo de telcel

    Santiago

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    lo sentimos las operaciones de paquete amigo solo aplica para usuarios en el esquema amigo de telcel

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248px}}@media(max-width:767px){.sg-toplayer--small-spaced{margin-left:24px;margin-right:24px;margin-top:96px;max-width:336px}}.sg-toplayer--splash-screen{margin:12px;min-height:100%;min-height:calc(100% - 24px);overflow:hidden}@media(min-width:768px){.sg-toplayer--splash-screen{margin:24px;min-height:calc(100% - 48px)}}.sg-toplayer--limited-width{max-width:1024px}.sg-toplayer--row{flex-direction:row}.sg-toplayer__close{cursor:pointer;display:flex;padding:12px;position:absolute;right:0;top:0;z-index:1}.sg-toplayer__wrapper{padding:1.5rem 24px;width:100%}.sg-toplayer__wrapper--no-padding{padding:0}.sg-toplayer__actions{align-items:center;display:flex;flex-wrap:wrap;min-height:3rem}.sg-dropdown{align-items:center;-webkit-appearance:none;appearance:none;background-color:#ebf2f7;border:2px solid #ebf2f7;border-radius:50px;cursor:pointer;display:inline-flex;font-size:.9375rem;height:40px;justify-content:space-between;line-height:1.25rem;min-height:40px;outline:0;padding:0 16px;position:relative;-webkit-user-select:none;user-select:none}.sg-dropdown:hover{background-color:#e5edf3;border-color:#e5edf3}.sg-dropdown--opened{background-color:#fff;border-color:#c3d1dd}.sg-dropdown--opened:hover{background-color:#f6f9fb}.sg-dropdown--opened .sg-dropdown__items{display:block;margin-bottom:24px;opacity:1}.sg-dropdown--white{background-color:#fff}.sg-dropdown--full-width{width:100%}.sg-dropdown__items{background-color:#fff;border-radius:20px;border-top:none;bottom:24px;box-shadow:0 2px 8px 0 rgba(50,60,69,.2);display:none;left:0;margin:0;opacity:0;overflow-x:hidden;overflow-y:auto;position:absolute;right:0;top:auto;transition:background-color,box-shadow .2s}.sg-dropdown__item{color:#000;display:flex;padding:12px 24px;text-decoration:none}.sg-dropdown__item:hover{background-color:#ebf2f7}.sg-dropdown__icon{margin-left:8px}

    fuente : brainly.lat

    Política de Ciclo de Vida Sistema Amigo

    Es de vital importancia que nuestros usuarios en la modalidad de Prepago (Sistema Amigo), conozcan las diversas etapas que conforman el ciclo de vida de su línea.

    Política de Ciclo de Vida Sistema Amigo

    Política de Ciclo de Vida Sistema Amigo  

    Política de Ciclo de Vida de Prepago(Sistema Amigo)

    Para Radiomóvil Dipsa, S.A. de C.V., en adelante (“Telcel”), es de vital importancia que sus usuarios en la modalidad de Prepago (Sistema Amigo), conozcan las diversas etapas que conforman el ciclo de vida de su línea. Conforme a lo anterior, a continuación se explican a detalle cada una de las fases que lo integran, así como el tratamiento que se da a las líneas durante dicho proceso.

    La presente Política de Prepago aplica para todas la líneas que se adquieran, tanto en Amigo Kit, como en aquellos casos en que Telcel sólo provea la con una línea de prepago asignada, sin importar el esquema de cobro seleccionado.

    En este sentido, las líneas Amigo de Telcel se tendrán por activadas una vez que el usuario ha realizado el primer evento con costo debitado del Saldo Amigo, como puede ser: i) la primera llamada con costo; ii) el envío de un Mensaje de Texto (SMS), o iii) navegar en Internet, con excepción del producto denominado Chip Express de Telcel, cuya activación requiere que el usuario realice una recarga mínima de $50.00; entendiéndose ésta fecha como el día 1 (uno) del Ciclo de Vida de la línea, misma que a continuación se describe.

    El Ciclo de Vida de una línea bajo la modalidad de Prepago (Sistema Amigo) consta de 4 Fases:

    i. Fase Activo;

    ii. Fase de Comunicación Entrante;

    iii. Fase de Inactividad, y

    iv. Fase de Enfriamiento.

    I. Fase Activo.

    En la Fase Activo encontramos:

    1.     Líneas nuevas, o

    2.     Líneas en operación que realicen cualquier recarga de Saldo nominal (Saldo Amigo).

    La Fase Activo tiene una duración de entre 1 (uno) a 60 (sesenta) días naturales dependiendo de la vigencia de la recarga y el esquema de cobro que el usuario tenga contratado. En el caso de líneas nuevas, sin importar el monto de Saldo inicial, la Fase Activo tiene una duración de 60 (sesenta) días naturales.

    Ahora bien, si el usuario realiza una recarga de Saldo, teniendo Saldo Amigo acumulado, el sistema realizará una revisión de la vigencia remanente en el Saldo Amigo acumulado y la vigencia de la recarga realizada, a fin de establecer como vigencia para todo el Saldo acumulado aquella que resulte la de mayor duración.

    Por ejemplo:

    El usuario cuenta con una cantidad de $144.00 de Saldo Amigo acumulado con una vigencia remanente de 45 días. Posteriormente, realiza una recarga de Saldo de $50.00 cuya vigencia es de 30 días. El sistema aplicará al Saldo Amigo acumulado ($194.00) la vigencia remanente de 45 días.

    Por otro lado, si el usuario cuenta con una cantidad de $144.00 de Saldo Amigo acumulado con una vigencia remanente de 20 días. Posteriormente realiza una recarga de Saldo de $50.00 cuya vigencia es de 30 días. El sistema aplicará al Saldo Amigo acumulado ($194.00) una vigencia de 30 días, en virtud de la última recarga por tener una vigencia mayor a la remanente.

    De igual forma, en el caso en que el usuario cuente con Saldo de Regalo acumulado y la recarga generada otorgue una cantidad de Saldo de Regalo, al Saldo de Regalo acumulado se aplicará la vigencia de mayor duración entre la remante de Saldo de Regalo acumulado y la del Saldo de Regalo otorgado por la nueva recarga.

    Si la recarga de Saldo Amigo realizada no otorga Saldo de Regalo, la vigencia del Saldo de Regalo acumulado no se verá modificada.

    Por ejemplo:

    El usuario cuenta con una cantidad de $50.00 de Saldo de Regalo acumulado con vigencia remanente de 15 días. Posteriormente realiza un recarga de $100.00 de Saldo Amigo que le otorga $20 de Saldo de Regalo con vigencia de 60 días. El sistema aplicará al Saldo de Regalo acumulado ($70.00) una vigencia de 60 días, en virtud de la última recarga realizada.

    Por otro lado, si el usuario cuenta con una cantidad de $50.00 de Saldo de Regalo acumulado con vigencia remanente de 15 días. Posteriormente realiza un recarga de $50.00 de Saldo Amigo que no le otorga Saldo de Regalo, el Saldo de Regalo acumulado ($50.00) conservará la vigencia de 15 días remanente.

    Durante el tiempo que la línea se encuentre en esta fase, el usuario puede utilizar los distintos saldos con los que cuenta (Saldo Amigo, Saldo de Regalo, Saldo SMS, Saldo Internet, Saldo Sorpresa etc.), para el consumo de los diversos servicios ofrecidos por Telcel. Lo anterior, de acuerdo a las reglas de aplicación de los distintos tipos de saldo existentes y el orden de débito correspondiente.

    (Conozca los distintos Saldos de Amigo de Telcel, sus vigencias y orden de débito aquí).

    Mientras que el usuario se encuentre en la Fase Activo, aun cuando el Saldo Amigo haya sido agotado en su totalidad, podrá continuar utilizando los saldos promocionales (Saldo de Regalo, Saldo SMS, Saldo Internet, Saldo Sorpresa, etc.) durante el tiempo restante de la vigencia correspondiente a cada saldo.

    Concluida la vigencia del Saldo Amigo, la línea pasará a la Fase de Comunicación Entrante.

    II. Fase de Comunicación Entrante.

    Esta Fase tiene una duración de 120 (ciento veinte) días naturales, la cual comienza al día siguiente de que haya expirado la vigencia del Saldo Amigo. Durante ésta Fase el usuario sólo puede recibir llamadas y mensajes de texto (SMS), sin posibilidad de originar ningún tipo de tráfico o comunicación saliente de voz, datos o SMS, aun cuando cuente con saldo vigente en alguna de las cuentas de saldos promocionales.

    fuente : www.telcel.com

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